Mission Statement
The Phoenix Residence, Inc. is committed to developing person centered, quality living experiences for adults with disabilities.
Impact and Programs
Accomplishments
In 2023, we continued to provide services to the individuals who live in our homes. We were able to fill all openings throughout the year. In our family member survey, the majority of the responses were overwhelmingly positive regarding all areas of service. The health outcomes of the people we support continue to be positive with no major negative events experienced by the people we support even with the exceptional workforce challenges we continue to navigate.
Current Goals
Goal: Phoenix will promote a customer-centric organizational culture through employee training programs, feedback systems, and surveys to gather input from service recipients, ensuring their preferences, and their feedback actively shapes and improve our programs and services. Also by creating a positive work environment to promote better service outcomes and positive customer experience.
Goal: Phoenix will be an employer of choice with an accountable and outcomes-driven workforce by establishing performance indicators and transparent reporting mechanisms to ensure continuous quality improvement through monitoring evaluation, and adjustment of organizational processes to enhance overall performance and accountability.
Goal: Phoenix will ensure sustainable services to enhance our social impact and meet the expectations of the people we serve.
Community or Constituency Served
We serve adults with disabilities. We specialize in supporting people with complex physical and medical needs by providing the residential support they need.
Geographic Area Served
We provide services in Ramsey, Washington, and Dakota Counties.
