LifeSource

Mission Statement

LifeSource saves lives and offers hope and healing through excellence in organ and tissue donation.

Contact Information

Address
2550 University Avenue W
St Paul, MN 55114
Phone
651-603-7800

General Information

Alternative Name
LifeSource
EIN
363584029
Principal Staff
Susan Gunderson Raether
Number of Full-Time Equivalents (FTE)
130
Volunteers
350
Number of Clients
810

Board

Board Chair
Honorable Gail Hagerty
Number of Board Members
14
Board Meetings with Quorum
7
Average Member Attendance
10.3

Impact and Programs

Accomplishments
Accomplishments in 2013: LifeSource achieved its goal a) to optimize and increase organ and tissue donation through a 100,768 net increase in donor designation, working with the families of 133 organ donors and 471 tissue donors. b) to increase stakeholder engagement and loyalty through 91% satisfaction scores from donor family voice of the customer tools and 92% satisfaction scores from donor hospitals voice of the customer tools. c) to improve results through performance excellence by submitting its first application for feedback from the Performance Excellence Network d) to achieve financial targets to ensure sustainability and growth by ending the year with an 8% net margin and e) to achieve a culture of shared accountability and accomplishment through employee engagement scores of 4.11 / 5, culture score 4.04 / 5 and team development score of 4.17 / 5 on the annual employee engagement survey.
Current Goals
LifeSource's goals are organized by the pillars of Growth, Stewardship, Service, Quality and People. The 2014 goals are: 1. Growth - optimize and increase organ and tissue donation a) Achieve > 3.4 million registered donors b) Achieve at least 510 organs transplanted from local donors c) Achieve at least 500 tissue donors 2. Stewardship - leverage resources to ensure sustainability and growth a) Achieve financial target: net margin of 5% b) Achieve fundraising goal of $250K c) Improve operational efficiency through occupancy of new facility 3. Service - increase stakeholder engagement a) Achieve key customer engagement top box scores of: donor families 90%; transplant centers 80%, tissue processors 80% b) Achieve key partner engagemetn top box scores of: donor hospitals 90%; funeral directors 60%; physicians 50% 4. Quality - improve results through performance excellence a) Accelerate quality results by completing 3 key Baldrige site survey recommendations 5. People - achieve a culture of shared accountability and accomplishment a) Achieve LifeSource team engagement score of 4.2 / 5 b) Sustain a high performing workforce through retention of equal to or greater than 90%
Community or Constituency Served
The population of Minnesota, North Dakota, South Dakota and three counties in Wisconsin (St. Croix, Douglas and Pierce)
Geographic Area Served
Minnesota, North Dakota, South Dakota and three counties in Wisconsin (St. Croix, Douglas and Pierce)

Finances

3 Year Average Expenses
Program Services $26,149,407 86.7%
Management $4,011,040 13.3%
Fundraising $0 0%
Unrestricted Net Assets
2013 2012 2011
End of Year: $21,001,270 $18,065,509 $15,691,931
Beginning of Year: $18,065,509 $15,691,931 $12,919,568
Difference: $2,935,761 $2,373,578 $2,772,363

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Let’s Connect

700 Raymond Avenue, Suite 160 • Saint Paul, MN 55114
Phone: (651) 224–7030 • E-mail: info@smartgivers.org

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